Returns and Exchanges
Receiving your order
Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to us within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.
How to change or cancel an order
If you want to make changes please contact us right away.
Returns
Your satisfaction is very important to us. You can return any NEW, UN-USED product in the manufacturer's original packaging for a full refund or exchange within 90 calendar days from date of shipment. Products that have been installed cannot be returned. See for other exceptions below. Please use the return merchandise form located on the back of your sales invoice to complete any return or exchange. If you have mis-placed your invoice you may download and print our return form here:
EZ Return Form (PDF)
EZ Return Form (MS Word)
* Received the wrong products?
If we make an error on the item(s) we ship to you we will happily incur all shipping costs relating to the error, including shipping the mistaken order back to us and reshipping the correct merchandise to you. There are no fees associated with this part of the process. Please contact our office by calling or emailing us within 2 business days as noted in "receiving your order" above and our customer service team will make sure your issue is corrected.
* All other returns
If you are returning an item because you ordered the wrong item, just changed you mind or for any other reason other then defects please use your return merchandise form and mail the products back to our return fullfilment center.All returns must be new, unused, and accompanied by a copy of the original Sales Receipt and in original packaging suitable for resale.
Shipping and handling fees are not refundable. Special ordered products cannot be cancelled or returned unless authorized directly by the manufacturer for exchange.
Please ship the items back to us prepaid and with the proper packaging. For your protection, make sure to insure the package. We cannot be responsible for lost or damaged packages.
We offer two options for exchanges: we will either wait until we have received your returned item before we ship out the new product. Or on your request we can ship out the new product right away, charge it to your credit card and issue a refund when we receive your return.
We do not accept returns on electrical products. All electrical items must be returned to the manufacturer for repair or replacement. We do this to ensure that you get faster and more direct service for these components.
Exhausts: Exhaust systems should be thoroughly inspected for defects in the chrome or other damage before installing onto the bike. If any defects in material or workmanship are detected you must contact us immediately of the defects and wait for further instructions. Once you have installed the pipes they are not returnable unless manufacturing defects are discovered when trying to install them. This does NOT include scratches and blemishes to the chrome, which as stated earlier, must be detected and reported to us BEFORE installation begins.
Warranties
Most items sold by us are covered by a manufacturer's warranty. Please contact us for any warranty issues. Depending on the manufacturer RideGear will handle warranty claims inhouse or refer to the manufacturer.
